Training

Mastering Inventories, Deposits and Damage Disputes

Description

Protect your agency and your landlords against the embarrassment and financial pain of losing deposit disputes adjudications. This is a crucial one day course for all staff involved in setting up and carrying out inventories and tenant check in/out procedures.

Course Outline

We discuss the following:

  • Purpose of an inventory and its role in the letting process
  • Independence and accuracy
  • Best practice and achieving consistency
  • Crucial tenant check in and out procedures
  • Terms of Business, duty of care and the rights of the inventory provider
  • Safety law and practice
  • Damage and wear and tear
  • Abandoned property and goods
  • Handling disputes and adjudication - recognising why you might lose, but more importantly how to win.