Tenant Health & Safety

Download our Tenants Health & Safety Manual for the Home here

Here at Affinity, we take the safety of our tenants seriously and prior to each and every tenant moving into a property, we conduct not only a detailed inventory and schedule of condition, but also a Health and Safety Risk Assessment by a member of our trained team.

Although there is little that can be done to prevent all accidents in the home, we can at least do our best to try and mitigate any such potential injury by attending and highlighting any existing hazards. It is therefore extremely important that you read through your inventory that will be issued to you on the date you move in.

We also provide you with a Health and Safety Manual which gives you safety information on all electrical devices that may exist in the property, as well as advice on Fire Safety, Preventing Legionnaire's Disease and Tackling Mould and Condensation in the home. These information leaflets and guides can also be downloaded right here from our website.

Should you identify any cause for concern within the property, or should maintenance issues arise please do report them immediately to our office either by telephone on 01908 639098 or via the 'Report Maintenance' button online. Where practical please provide us with photos as this can aid and speed up the repair.

Emergency out of hours (strictly for emergencies only that cannot wait until the next working day) please dial the office number and your call will be diverted to a member of the team.

Routine Property Visits During Covid—19

In order to keep both our tenants and team safe during this pandemic it is important that we adhere to government guidelines with regard to attending properties for essential reasons only.

Therefore to enable us to keep updated on how the properties under our management are being cared for, we have devised a 'Tenant- Self Check Property Form' for tenants online completion. We are then able to follow up from there.

We look forward to getting back out and about on our visits as soon as restrictions are lifted.

Complete your Tenant Self Property Check here;

Tenant Self-Check Property Report

Please find below a selection of handy factsheets and short videos to download/view

How to operate a fire extinguisher

Watch to see how to safely clean away mould

please watch this helpful video

Being prepared for a power cut

How to reset for fuse board (consumer unit)

Please watch this helpful video

How to change a bathroom light bulb

How to bleed a radiator

How to repressurise an Ideal Logic Boiler

Fault Code - F1